NSP Cruise Elements Stand Up Paddle Board

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Free Shipping Conditions*

We offer Free Shipping for most products to most locations. The following exclusions apply:

Stand Up Paddle Boards (NSP / Surftech / CMP / Funky SUPS)

• Flat Rate Delivery Fee of $159: Northern Territory, Tasmania and Western Australia.

NSP Carolina Pro Carbon Racing SUP

• Flat Rate Delivery Fee of $159: Australia Wide.

Veloz Electric Scooters

• Flat Rate Delivery Fee of $159: Pick up at one of our freight service depot locations Australia-wide. If you want to know more or you would like to arrange delivery to your residence give us a call at 1800 849 220 or 0478 457 770 to enquire.

We may not be able to provide Free Shipping on all of our products for all locations, but we are working on ways to reduce your delivery costs wherever and however we can.

Order Confirmation & Dispatch

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order being dispatched from our warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@rushboardsports.com.au 

Heavy Shipments & Delivery

Some of our heavy products weighing over 40kg may need to be delivered via tailgate on a pallet/skid with a two-man delivery team. This is included in the postage costs.

To complete delivery of item(s), reasonable and safe access to the site is required. Obstructions to street access or to the premises may be deemed undeliverable. 

If your delivery address is in a regional or remote location, or if access to a safe drop-off place within your premises is restricted, we recommend shipping to the nearest depot as a convenient and safer option for you. 

Delivery is usually made to the front door or any practical and accessible place within the site. Delivery drivers are not permitted to move the item(s) within the residence or around the property.

If you have any questions about delivery, give us a call on 1800 849 220 or 0478 457 770. We're here to help.

Depot Pickup

Our bulkier items may require tailgate trucks for delivery and minimum two-man team to load and unload. This requires the use of more resources and can take time to get your item(s) to you. This is one of the reasons why it costs more for delivery.

We understand that it can be expensive for heavy shipments and we want to make shipping your item(s) as affordable as possible. 

We have partnered with a freight provider that offers pick-up at their depot locations right across the country. If you want to save on your shipping cost, we recommend you opt for the 'Depot Pickup' option when checking out. 

For a list of Depot Locations and business hours click here.

If you have any questions or want to discuss the shipping options of your item(s), call us on 1800 849 220 or 0478 457 770.

*Please note that 'Depot Pickup' option only applies to select products over 40kg.

Delivery Terms & Conditions

If you miss a delivery, you will be notified by the freight company and you may be required to pick up your item(s) from the freight company's depot.

Re-delivery may be arranged at your cost through the freight company service. 

Once your order is dispatched and 'on it's way', we can not advise an exact day and time of delivery. 

You will receive an email from us with tracking details of your order, with details of the freight provider that you can use to contact for more accurate timeframes.

It is your responsibility to notify us if:

• You or someone is not available to sign for delivery.
• There is no safe-place for the item(s) to be left on the premises, in the event that you or no one will be home to receive the delivery.
• You notice any sign of damage to your package(s). Please make a note of this when signing or do not accept the delivery. If you accept the delivery, immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. Please refer below to 'Damages' or to our Easy Returns page for instructions on lodging a return claim online. 

International Orders

Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our awesome products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to support@rushboardsports.com.au, then visit our Easy Returns page and lodge your return claim online.

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

At Rush Boardsports, you can shop with confidence knowing that you're covered by our 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@rushboardsports.com.au with your order number and we will provide detailed instructions on how to process the return.

Here's how our Easy Returns works:

1. The customer is responsible for arranging/paying the return shipping costs of the item(s).
2. The item(s) must be unopened, used and in delivery condition, including all original packaging and accessories. You will need provide photographic evidence of this upon launching your return request. *Please note, if the item does not arrive back at our warehouse/distribution centre in this condition, we may not be able to process your refund.

3. The item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, the return will not be accepted and no refund will be given. You, the customer, will be liable for any return shipping.

If you decide you want to return your order, please email us at support@rushboardsports.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@rushboardsports.com.au the day of delivery.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

International Orders

Rush Boardsports does not extend our Easy Returns policy to orders shipped outside of Australia. If you are located in another country, please consider this risk.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

• If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
• Products that are specified as certified pre-owned or used are ineligible for a return.
• Rush Boardsports only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

For more information on Shipping & Delivery Terms see here.

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Rush Boardsports.

• Premium Shipping Australia wide with our trusted network.
• Price Match Guarantee. Best prices online guaranteed.
• 30 Day Easy Returns. If your not happy with your product, we'll take it back no questions asked.
• Great Service. We are always here to help you.